AMERICAN CANCER SOCIETY logo

AMERICAN CANCER SOCIETY

Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.50
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional development programs
shift differential pay

Job Description

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. ACS works tirelessly to support cancer research, provide education, raise awareness, and offer generous help to those affected by cancer. The organization has a passionate team of employees and 1.3 million volunteers united in their mission to save lives from cancer and improve the quality of life for patients and their families. Their collaborative and diverse culture reflects a commitment to serving communities of all backgrounds with compassion, integrity, and dedication. The American Cancer Society is recognized as a leader... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends
  • Minimal travel required
  • Physical ability to stand and walk for extended periods
  • Capability to lift and move luggage or packages occasionally
  • Capability to perform manual tasks such as carrying luggage or opening doors
  • Physical endurance to manage a fast-paced environment

Job Qualifications

  • High School Diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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