AMERICAN CANCER SOCIETY logo

AMERICAN CANCER SOCIETY

Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.59
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Work Schedule

Fixed Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development

Job Description

The American Cancer Society is a leading nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Established over a century ago, the Society focuses on cancer research, education, advocacy, and patient services. With over 1.3 million volunteers and a diverse workforce, the organization is renowned for its collaborative community impact and comprehensive support programs that serve patients and their families throughout their cancer journey. The Society fosters an inclusive culture that values diverse talents, backgrounds, and experiences, enabling it to effectively reach and serve varied communities across the country.

The role of Concierge at the Am... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Ability to work flexible hours including evenings and weekends
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills

Job Qualifications

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location