AMERICAN CANCER SOCIETY logo

AMERICAN CANCER SOCIETY

Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.59
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Work Schedule

Flexible
Day Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs

Job Description

The American Cancer Society (ACS) is a nationwide community-based organization dedicated to eliminating cancer as a major health problem. With a strong legacy rooted in research, education, advocacy, and patient support, ACS has been a pivotal force in the fight against cancer for decades. This nonprofit organization harnesses the efforts of more than 1.3 million volunteers along with its employees who work collaboratively to improve the lives of cancer patients and their families, advance cancer research, and promote cancer prevention and early detection. The diverse background and experiences of the workforce at ACS help foster a culture that is inclusive... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Ability to work flexible hours including evenings and weekends
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and multi-line phone systems
  • Ability to work independently and multitask
  • Excellent customer service and problem-solving skills

Job Qualifications

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location