Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Restaurant Discounts
Job Description
Resorts World Las Vegas is an iconic luxury resort and casino located on the Las Vegas Strip, renowned for its innovative design, world-class amenities, and unparalleled guest experiences. As a pioneering destination for luxury entertainment, hospitality, and gaming, the resort offers a vibrant mix of fine dining, high-end shopping, spa services, and dynamic entertainment options that continually elevate the Las Vegas experience. With a commitment to excellence, Resorts World Las Vegas attracts guests who desire a life less ordinary, encouraging them to explore and enjoy the best that the city has to offer. The resort's emphasis on personalized experiences and... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent
- Minimum one year of experience as a Concierge or similar VIP role
- Proof of eligibility to work in the United States
Job Qualifications
- Ability to effectively communicate in English
- Polished appearance and demeanor
- Excellent customer service skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA is preferred
- Experience working in a gaming environment utilizing a player tracking system is preferred
- Previous experience in a large, luxury resort setting is preferred
Job Duties
- Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure
- Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools
- Process all guest requests and respond promptly and discreetly to guest inquiries
- Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area
- Coordinate guest itineraries prior to the guest's arrival or requests received via phone, fax and/or email
- Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest
- Provide a property orientation in order to familiarize the guest with all services and available facilities
- Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
- Accurately enter reservations into required computer systems according to policy
- Ensure all Resorts World core values and property and department standards are implemented and applied
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
- Work assigned stations based on the needs of the business
- Possess the appropriate knowledge and skill level to act in any capacity required
- Other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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