Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
The hiring establishment is a reputable hotel dedicated to providing exceptional guest experiences through attentive and personalized service. This establishment prides itself on maintaining high standards of hospitality and ensuring that every guest’s needs are met with professionalism and care. As a key part of the hotel’s operations, the concierge service plays a vital role in enhancing the guest experience by offering tailored recommendations, valuable information, and prompt assistance during their stay. The hotel fosters a welcoming environment, emphasizing teamwork across all departments which work cohesively to deliver outstanding customer satisfaction.\n\nThe role of a concierge within this hotel is crucial... Show More
Job Requirements
- High school diploma or equivalent
- Some customer service experience
- Ability to work nights, weekends and holidays
- Ability to work in a fast-paced environment
- Willingness to work overtime
- Strong communication skills
- Problem-solving ability
Job Qualifications
- High school diploma or equivalent
- Some customer service experience
- Strong interpersonal skills
- Computer skills
- Typing skills
- Excellent communication skills
- Ability to multitask and stay organized under pressure
Job Duties
- Interact with customers by telephone and in-person
- Listen to and evaluate guest requests
- Provide exceptional customer service that meets and exceeds guest expectations
- Manage guest schedules and remind guests of appointments
- Maintain organization while multitasking in a fast-paced environment
- Solve problems promptly and effectively to the satisfaction of guests
- Maintain guest records and supervise hotel staff members
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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