Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
travel benefits
Job Description
Hilton Americas-Houston is a premier luxury hotel located in the heart of downtown Houston, Texas. This vibrant establishment is prominently positioned just steps away from the George R. Brown Convention Center, making it an iconic destination for both business and leisure travelers. Hilton Americas-Houston is part of the globally respected Hilton brand, known for its unwavering commitment to exceptional service, quality, and innovation in hospitality. The hotel offers upscale accommodations, world-class amenities, and an inviting environment that embraces Houston’s rich culture, renowned arts scene, diverse dining options, and exciting sports events. With a focus on delivering remarkable guest experiences, Hilton... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service roles preferred
- ability to communicate clearly and effectively
- strong knowledge of Houston and local attractions
- ability to multitask in a fast-paced environment
- availability to work flexible hours including weekends and holidays
- commitment to providing exceptional guest service
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service roles preferred
- excellent communication and interpersonal skills
- strong knowledge of Houston and local attractions
- ability to multitask and work in a fast-paced environment
- customer-focused mindset with problem-solving abilities
- proficiency in reservation and booking systems
- professional appearance and demeanor
Job Duties
- Serve as a trusted local expert offering personalized recommendations for dining entertainment shopping and attractions across Houston
- anticipate guest needs and turn special requests into seamless experiences
- build genuine connections with guests creating warm memorable first and last impressions
- coordinate reservations transportation and special arrangements with accuracy and care
- represent the Hilton brand with professionalism positivity and attention to detail
- provide information recommendations and booking services for guest inquiries including directions hours of outlet operation hotel services transportation travel arrangements tour and event tickets restaurant reservations and medical care
- respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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