Concierge - Full Time Night Shift - Wednesday and Saturday Days Off
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $45,372.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Shift Differentials
Job Description
Stony Brook Medicine is a renowned healthcare institution committed to delivering exceptional patient care and services in an inclusive and diverse environment. As a leading hospital network, it emphasizes creating healthier and more resilient communities locally and globally. This dedication is reflected in their focus on regulatory compliance, patient safety, and quality patient experience. Stony Brook Medicine's Concierge Services play a vital role in ensuring an outstanding patient and visitor experience within the hospital setting, serving as a critical hub for communications, visitor management, and regulatory compliance across multiple service points, including the Main Lobby Information Desk, Children’s Lobby, and... Show More
Job Requirements
- Verification of degree (e.g., diploma or official transcript) is required
- Upload of documentation must be included with your application for consideration
- Resume/CV should be included with the online application
- Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services
- Complete electronic reference check with a minimum of three (3) professional references
- Successfully complete a 4 panel drug screen
- Meet Regulatory Requirements for pre employment screenings
- Provide a copy of any required New York State license(s)/certificate(s)
- Ability to work independently
- Ability to follow established visitation guidelines
- Ability to manage difficult encounters using crisis prevention and de-escalation techniques
- Willingness and ability to work in a fast-paced hospital environment
- Ability to communicate courteously and respectfully with patients, visitors, and staff at all times
Job Qualifications
- Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment
- Proficient computer skills
- Ability to work independently using strong problem-solving skills
- Ability to interpret guidelines and take appropriate action
- Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols
- Ability to coach and train staff
- Previous hospital concierge/information desk experience preferred
- First responder/EMS/emergency management experience strongly preferred
- Previous instructor/teaching/coaching experience, ability to professionally facilitate large groups
Job Duties
- Courteously greets all visitors upon arrival to the hospital
- Oversees patient and visitor interactions in the main lobby
- Collaborate with security with patient and visitor check in during high volume times
- Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff
- Regularly assesses lobby areas volume and initiates efforts to eliminate unnecessary delays
- Coordinates efforts across hospital departments/disciplines to identify impediments to patient flow/treatment in a timely manner
- Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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