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Concierge - Full Time - Mon through Fri - 7am - 3pm - Luxury Senior Living
Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Employee Discounts
Job Description
Palm Beach Memory Care is a leading senior living community dedicated to providing exceptional care and services to residents with memory challenges such as Alzheimer's and dementia. As a specialized memory care facility, Palm Beach Memory Care focuses on creating a safe, supportive, and engaging environment for its residents, ensuring that their physical, emotional, and social needs are met with compassion and professionalism. The center is committed to upholding the highest standards of quality care and customer service, making it a trusted home for seniors and a reliable resource for their families. Their team-oriented approach emphasizes collaboration among staff members,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or concierge role
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Basic computer proficiency
- Ability to maintain confidentiality
- Attention to detail
- Ability to follow company policies and procedures
- Physical ability to manage front desk duties including standing for extended periods
Job Qualifications
- Experience in senior care or memory care environment preferred
- Knowledge of safety protocols and emergency procedures
- Proficiency with phone systems and office equipment
- Excellent interpersonal and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and time management abilities
- Friendly and professional demeanor
- Ability to maintain composure under pressure
Job Duties
- Functions as the main resource center to all callers, guests, and vendors
- Ensures accurate visitor check in through the visitor check in process
- All resident, guest and employees get their temperature taken
- Produces visitor reporting as needed
- Initiates emergency codes as per safety guidelines
- Receives and provides direction to visitors while ensuring customer satisfaction
- Proactive, approachable and solution focused
- Keep updated on all Palm Beach Memory Care processes, procedures, and company announcements
- Receive mail on weekdays and weekends, sort, and ensure timely delivery
- Performs clerical duties and aids on projects as needed
- Carries out telephone answering, and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors
- Answers inquiries and gives directions
- Handles entering all workorders from families and staff
- Collates brochures for the sales/marketing department and administrative tasks as needed
- Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed
- Updates the Resident Phone List and Roster daily
- Guest and Sign-In Logs, as necessary
- Manages appointments for residents and family members such as, but not limited to hairdresser, transportation, specialist, etc.
- Maintains and keeps desk and entry area neat and organized
- Organizes, distributes mail to residents, Executive Director and Department Coordinators
- Maintains adherence to all company personnel policies and established operating policies and procedures
- Performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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