Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Health savings account
Flexible spending account
Paid Time Off
Life insurance
Extended leave plan
Family care
educational benefits
Job Description
Baptist Health Princeton Hospital is a prominent healthcare institution dedicated to enhancing the health and quality of life for individuals and communities it serves. Known for its patient-centered care and commitment to excellence, Baptist Health offers a wide range of medical services and innovative treatments. As a part of Baptist Health, Princeton Hospital stands out for its compassionate healthcare delivery, cutting-edge technology, and expert medical professionals. The hospital is recognized for fostering a supportive and inclusive work environment which promotes the professional growth of its staff. Employment at Baptist Health Princeton Hospital provides an opportunity to be part of a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Ability to manage finances such as petty cash and deposits
- Strong organizational and multitasking abilities
- Competency with computer systems and software
- Ability to maintain confidentiality and professionalism
- Ability to work flexible hours and in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong interpersonal and communication skills
- Ability to manage multiple tasks and prioritize
- Detail-oriented with good organizational skills
- Proficient in basic computer applications
- Ability to work collaboratively across departments
- Knowledge of medical terminology and hospital environment is a plus
Job Duties
- Enhances the guest experience in collaboration with all facility departments
- Understands and demonstrates outstanding behaviors and attitude that support service philosophy, mission, vision and values
- Provides orientation of the upgraded amenities program via tours, education classes and pre-admission process
- Coordinates payment and confirmation of reservations for purchased packages
- Monitors petty cash drawer and daily deposit of cash/credit receipts
- Provides marketing information via presentations, printed collateral and the website
- Tracks inventory of over $25,000 in retail inventory
- Works closely with Support Services on delivery processes
- Coordinates and confirms spa appointments
- Assists patients and guests with dining, lodging, transportation and gift arrangements
- Coordinates and assists with facility tours
- Works with Orlando Health Foundation and Administration on VIP amenities
- Builds and maintains relationships with area businesses
- Coordinates catering requests for family celebrations
- Anticipates and responds to guest needs timely
- Answers concierge requests via telephone, fax and email
- Maintains guest request tracking system and daily log
- Maintains concierge and VIP patient tracking flag system
- Maintains complimentary movie library and coordinates delivery of movies
- Maintains regular and punctual attendance
- Ensures compliance with Orlando Health policies and procedures
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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