Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Palms Casino Resort is a premier luxury hospitality and entertainment destination located in Las Vegas, Nevada. Renowned for its vibrant atmosphere, upscale amenities, and exceptional guest services, Palms Casino Resort combines the excitement of Las Vegas with a unique, personalized experience for every visitor. The resort offers a variety of accommodation options, gourmet dining venues, nightlife, and entertainment experiences that cater to a wide range of tastes and preferences. Known for its commitment to guest satisfaction and a dynamic work environment, Palms Casino Resort is a sought-after destination for both tourists and hospitality professionals aiming to further their careers in... Show More
Job Requirements
- must be able to work well in a fast paced, multi-tasking, detail-oriented environment
- available to work flexible hours, as needed, including early mornings, overnights, evenings, weekends, and holidays
- primary work environment is in a climate- controlled retail setting inside a casino
- strength sufficient to frequently lift and/or move up to 10 pounds below or at waist level and occasionally lift
- move or carry objects over 40 pounds below and at waist level with assistance
- hearing sufficient to hear conversational levels in person and over the telephone
- speech is sufficient to make oneself heard and understood in person, in front of groups, and over the telephone
- the employee may be exposed to fumes or airborne particles including secondhand smoke
Job Qualifications
- minimum 21 years of age
- minimum 1 year experience preferred, performing same or similar job functions in the Vegas market, preferably at mid-level to luxury hospitality resorts
- ability to effectively communicate in English, both written and verbal
- outstanding guest service skills
- excellent verbal and interpersonal skills
- must have the ability to meet or exceed goals, as well as excel in customer service standards
- must be comfortable exchanging names with customers
- ability to maintain a positive and professional demeanor in a fast-paced environment
- high school diploma or equivalent preferred
- able to successfully use computers and calculators
- ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply and divide numbers)
Job Duties
- exceed the guests' needs by asking open-ended questions with the intent of assisting guests with an itinerary
- be knowledgeable and confident about all of the Palms venues and proactively sell Palms restaurants, events, nightlife, merchandise, and experiences
- provide outstanding guest service to all guests with an enthusiastic greeting and engage in friendly conversation while educating, informing and focusing on each guest to drive performance results
- obtain assigned bank and ensure accuracy of contracted monies
- document and assist with all guest questions, requests, complaints or problems
- maintain confidentiality of guest information and pertinent property data
- remain knowledgeable at all times of all property features, services, and hours of operation
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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