Concierge - Full Time

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Employee wellness programs

Career development opportunities

Job Description

Palms Casino Resort is a premier hospitality destination located in the vibrant city of Las Vegas. Renowned for its dynamic blend of luxury, entertainment, and cutting-edge experiences, Palms Casino Resort offers guests a wide range of amenities including upscale hotels, diverse dining options, exciting nightlife, world-class entertainment venues, and unique retail experiences. This iconic resort is a hub for visitors looking to indulge in comfort and excitement, making it a sought-after location for travelers from around the globe. With a commitment to exceptional guest service and innovative hospitality solutions, Palms Casino Resort continuously strives to exceed expectations and set new... Show More

Job Requirements

must be able to work well in a fast paced, multi-tasking, detail-oriented environment
available to work flexible hours, as needed, including early mornings, overnights, evenings, weekends, and holidays
primary work environment is in a climate-controlled retail setting inside a casino
strength sufficient to frequently lift and/or move up to 10 pounds below or at waist level and occasionally lift
move or carry objects over 40 pounds below and at waist level with assistance
hearing sufficient to hear conversational levels in person and over the telephone
speech is sufficient to make oneself heard and understood in person, in front of groups, and over the telephone
the employee may be exposed to fumes or airborne particles including secondhand smoke

Job Qualifications

minimum 21 years of age
minimum 1 year experience preferred, performing same or similar job functions in the Vegas market, preferably at mid-level to luxury hospitality resorts
ability to effectively communicate in English, both written and verbal
outstanding guest service skills
excellent verbal and interpersonal skills
must have the ability to meet or exceed goals, as well as excel in customer service standards
must be comfortable exchanging names with customers
ability to maintain a positive and professional demeanor in a fast-paced environment
high school diploma or equivalent preferred
able to successfully use computers and calculators
ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply and divide numbers)

Job Duties

exceed the guests' needs by asking open-ended questions with the intent of assisting guests with an itinerary
be knowledgeable and confident about all of the Palms venues and proactively sell Palms restaurants, events, nightlife, merchandise, and experiences
provide outstanding guest service to all guests with an enthusiastic greeting and engage in friendly conversation, while educating, informing and focusing on each guest to drive performance results
obtain assigned bank and ensure accuracy of contracted monies
document and assist with all guest questions, requests, complaints or problems
maintain confidentiality of guest information and pertinent property data
remain knowledgeable at all times of all property features, services, and hours of operation
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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