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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Flexible
Benefits
Competitive wages
Early access to earned wages
flexible scheduling
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer match
Paid training
opportunities for growth
Employee assistance program
Job Description
Discovery Management Group is a leading senior living management company in the United States, dedicated to creating one of the nation’s most purpose-driven and people-centered senior living experiences. Managing over 15,000 senior living units across the country, the group emphasizes operational excellence, lifestyle personalization, and culture-driven leadership that fosters a thriving community for residents and team members alike. Recognized with Great Place to Work® certifications from 2022 through 2026, Discovery Management Group reflects its commitment to an enriching work environment that supports continuous learning, development, and career growth for all employees.
As a Senior Living management company, Discovery Management... Show More
As a Senior Living management company, Discovery Management... Show More
Job Requirements
- High school diploma or equivalent
- one to three years of relevant experience in customer service or administrative roles
- ability to communicate effectively both verbally and in writing
- proficiency in basic computer applications
- excellent organizational skills
- ability to manage multiple tasks simultaneously
- discretion and ability to handle confidential information professionally
Job Qualifications
- High school diploma or GED preferred
- one to three years of customer service, reception, or administrative experience preferred
- strong communication, organization, and interpersonal skills
- professional demeanor with the ability to multitask in a fast-paced environment
- basic computer skills and comfort using phones, email, and office systems
- ability to maintain confidentiality and represent the community positively
Job Duties
- Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
- take accurate, detailed messages and ensure timely communication to the appropriate recipient
- greet residents, families, and visitors warmly
- respond to inquiries and provide directions as needed
- collate brochures and support marketing materials as requested
- prepare meal tickets for team members and family members
- tally meal count sheets for Dining Services
- maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
- coordinate and manage resident and family appointments including transportation, salon services, and other community resources
- keep the front desk and entry areas clean, organized, and welcoming at all times
- sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
- maintain resident forms related to miscellaneous credits
- follow all company personnel policies, operating procedures, and confidentiality requirements
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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