Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The Palms Hotel & Spa is a distinguished oceanfront resort renowned for blending genuine service with laid-back sophistication and serene tropical surroundings. This privately owned and European family-managed establishment boasts a rich legacy of over 25 years in the hospitality industry, emphasizing complete wellness and environmental responsibility as fundamental pillars of the guest experience. As a AAA Four-Diamond rated hotel, The Palms offers 251 beautifully appointed rooms and suites, a verdant tropical pool area, full-service beach amenities, and expansive meeting and event spaces exceeding 8,000 square feet. Guests at The Palms enjoy exclusive access to the AVEDA lifestyle spa &... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- ability to handle multiple tasks in a fast-paced, changing environment
- must be courteous and exhibit genuine care for guests and co-workers
- ability to maintain a professional appearance and manner at all times
- must possess excellent knowledge of the local area including restaurants and attractions
- ability to stand and walk for extended periods
- capable of lifting moderate weight between 10 and 20 pounds
- availability to work flexible hours including nights, weekends, and holidays
- willingness to comply with hotel policies and procedures
Job Qualifications
- Proficient in English language
- additional languages are an asset
- excellent communication skills both oral and written
- strong customer service orientation with emphasis on etiquette
- ability to work well in a team environment
- excellent time management and organizational skills
- creative problem solving and decision-making abilities
- professional appearance and demeanor
- energetic personality with superior listening skills
Job Duties
- Answer phone calls within three rings
- be well versed in hotel operations including amenities and hours
- maintain up-to-date knowledge of local restaurants, attractions, clubs, and tours
- anticipate guest needs and provide memorable experiences
- handle guest email communications courteously and promptly
- coordinate transportation, special events, dinner reservations, car rentals, tour bookings, and flight boarding passes for guests
- assist guests with locating lost luggage and coordinate delivery
- support Front Desk, Bellmen, and AYS as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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