Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional Development
Job Description
The Palms Hotel & Spa is a distinguished oceanfront luxury hotel located in the vibrant city of Miami Beach, Florida. Known for its genuine service, laid-back sophistication and commitment to complete wellness and environmental awareness, the hotel offers a unique and serene vacation experience. With 251 beautifully appointed rooms, the property combines the charm of a boutique resort with the amenities and facilities expected from a high-end destination. The Palms Hotel & Spa is privately owned and managed by a European family for over 25 years, underscoring a long history of dedication to excellence and personalized care. The hotel is... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a concierge or guest services role preferred
- Ability to stand and walk for extended periods
- Capability to lift moderate weight (10-20 pounds)
- Availability to work varying shifts including weekends and holidays
- Proficiency in English
- Ability to handle multiple tasks in a fast-paced environment
- Strong interpersonal skills and teamwork orientation
Job Qualifications
- Proficiency in English, second language is an asset
- Excellent communication skills
- Strong customer service orientation with emphasis on etiquette
- Energetic personality and superior listening skills
- Ability to manage multiple tasks in a fast-paced environment
- Excellent knowledge of local area including restaurants, attractions, and clubs
- Ability to maintain professional appearance and demeanor
- Creative problem-solving skills
- Excellent time management and detail-oriented follow-up
- Ability to remain calm and organized in all situations
Job Duties
- Answer phone calls within three rings
- Be well versed in hotel operations such as amenities and hours of operation
- Stay up to date with local area points of interest including restaurants, attractions, and clubs
- Anticipate and fulfill guest needs providing a memorable guest experience
- Handle guest email communications courteously and promptly
- Coordinate guest transportation, special events, dinner reservations, car rentals, tour bookings, and flight boarding passes
- Assist guests in locating and delivering lost luggage
- Support the Front Desk, Bellmen, and Additional Hotel Services whenever possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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