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Concierge for Senior Living Community - Weekends Only
Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Opportunities for advancement
paid orientation and training
Employee recognition events
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Maple Heights Retirement Community, located in Allen Park, MI, is a well-established senior living facility dedicated to providing a safe, supportive, and engaging environment for its residents. This community prides itself on offering exceptional care and services to seniors, ensuring their dignity, comfort, and quality of life. The staff at Maple Heights is committed to fostering a warm, friendly atmosphere where residents feel at home and families experience peace of mind.
The community offers various levels of care and amenities designed to meet the diverse needs of its residents, including social activities, wellness programs, and personalized support. As a res... Show More
The community offers various levels of care and amenities designed to meet the diverse needs of its residents, including social activities, wellness programs, and personalized support. As a res... Show More
Job Requirements
- High school diploma or equivalent
- Experience in an office environment, answering phones or customer service preferred
- Basic clerical skills
- Ability to cover vacations and days off
- Strong verbal and written communication skills
- Basic computer skills with proficiency in office software
- Ability to handle multiple tasks and meet deadlines
- Ability to work effectively with diverse personnel
- Ability to communicate respectfully and empathetically with residents, families and staff
- Self-motivated and organized
- Neat, professional, and courteous appearance
- Strong customer service attitude
- Caring and compassionate toward others
- Ability to coordinate with supervisors for group problem solving
Job Qualifications
- High school diploma or equivalent
- Experience in an office environment, answering phones or customer service position preferred
- Basic clerical skills
- Strong verbal and written communication skills
- Basic computer knowledge and proficiency with standard office software
- Ability to work effectively with different levels of personnel
- Self-motivated, organized and professional
- Excellent customer service skills with caring and compassionate behavior
- Ability to communicate and function within an interdisciplinary team
- Ability to handle emergency situations calmly and professionally
- Knowledge of confidentiality and privacy regulations such as HIPAA
Job Duties
- Greet and direct all visitors in a friendly and helpful manner
- Answer all incoming calls within three rings and transfer calls or take messages as necessary
- Respond to residents’ and family members’ questions and concerns and share important information with the Executive Director or other supervisor as is appropriate
- Respond and appropriately handle emergencies that may arise in a calm, professional and effective manner
- Respond to minor resident issues such as television issues, smoke detector battery change, light housekeeping issues
- Monitor the front lobby and entrance area for cleanliness
- Monitor first floor bathrooms for cleanliness
- Manage Waiver billing and process as needed
- Organize incoming mail and ensure that it is distributed to the appropriate person
- Assist in telephone inquiries in the absence of an immediately available Marketing person
- Maintain a community resource information library and/or directory to route residents and families to available services
- Schedule shifts and provide coverage when department is short staffed
- Keep Executive Director informed of all important matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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