Concierge for Senior Living Community - Weekends Only

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.25 - $18.25

Work Schedule

Weekend Shifts

Benefits

Opportunities for advancement

paid orientation and training

Employee recognition events

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Job Description

Maple Heights Retirement Community in Allen Park, MI, is a respected and well-established residential care facility dedicated to providing a safe, comfortable, and supportive environment for seniors. This community is committed to enhancing the quality of life for its residents by offering compassionate care, numerous services, and engaging activities that promote wellness and social interaction. Known for its warm atmosphere and professional staff, Maple Heights Retirement Community fosters a sense of family and belonging while maintaining high standards of care and service.

As a part of this welcoming establishment, the role of Concierge is vital in ensuring residents, their ... Show More

Job Requirements

High school diploma or equivalent
experience in an office environment, answering phones or customer service position preferred
basic clerical skills required
able to cover vacations and days off on other days
must have the ability to handle multiple tasks and priorities
have excellent time management and organizational skills
be able to meet deadlines
strong verbal and written communication skills
must have basic computer knowledge and be familiar with and skilled in standard office software programs
ability to work effectively with different levels of personnel
ability to talk respectfully with, understand, empathize with, work with and be tolerant of residents, families, visitors, peers, managers, subordinates, and other outside contacts
self-motivated
organized and professional
have a neat, professional, courteous manner and appearance
possess good public relations, communication, general office, clerical and telephone skills
outstanding customer service skills with caring and compassionate behavior towards others
ability to coordinate with supervisors when group action is needed to solve a problem and get cooperation of other departments within the community
strong customer service attitude/presentation
caring and compassionate towards others

Job Qualifications

High school diploma or equivalent
computer skills
customer service skills
experience in an office environment, answering phones or customer service position preferred
basic clerical skills
strong verbal and written communication skills
basic computer knowledge and familiarity with standard office software programs
ability to work effectively with different levels of personnel
ability to talk respectfully with, understand, empathize with, work with and be tolerant of residents, families, visitors, peers, managers, subordinates, and other outside contacts
self-motivated
organized
professional
neat, courteous manner and appearance
good public relations skills
outstanding customer service skills with caring and compassionate behavior towards others
ability to coordinate with supervisors to solve problems and get cooperation of other departments within the community
strong customer service attitude/presentation
caring and compassionate towards others

Job Duties

Greet and direct all visitors in a friendly and helpful manner
answer all incoming calls within three rings and transfer calls or take messages as necessary
respond to residents’ and family members’ questions and concerns and share important information with the Executive Director or other supervisor as is appropriate
respond and appropriately handle emergencies that may arise in a calm, professional and effective manner
respond to minor resident issues such as but not limited to television issues, smoke detector battery change, light housekeeping issues
monitor the front lobby and entrance area for cleanliness
monitor first floor bathrooms for cleanliness
manage waiver billing and process as needed
organize incoming mail and ensure that it is distributed to the appropriate person
assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information
maintain a community resource information library and/or directory to be able to route residents and/or their families to available services both in-house and in the general vicinity
scheduling shifts and providing coverage when department is short staffed
keeps Executive Director informed of all important matters

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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