Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development
shift differential pay
Job Description
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With the support of over 1.3 million volunteers and numerous employees, ACS strives to save lives, celebrate lives, and lead the fight for a world without cancer. The organization embraces a culture that values diversity and inclusion, recognizing that individuals from diverse backgrounds and experiences enhance their ability to serve communities effectively. As a leader in cancer research, education, advocacy, and patient services, ACS continuously raises the bar in efforts to improve cancer outcomes and support those impacted by cancer.Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or guest services preferred
- valid driver’s license with a clean driving record required for transportation duties
- excellent communication and interpersonal skills
- proficiency in computer and reservation systems
- ability to multitask and manage time effectively
- availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- additional education or training in hospitality management or customer service is a plus
- previous experience in hospitality, guest services, or related field preferred
- valid driver’s license with a clean driving record required for positions with transportation duties
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team
- availability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area ensuring a welcoming atmosphere
- manage transportation services for guests including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off
- drive guests to appointments safely adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles with routine inspections and maintenance
- manage incoming calls, emails, and correspondence directing them to appropriate staff
- maintain accurate guest records including check-in/out information and special requests
- process reservations and room assignments according to procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor lobby area ensuring safety and security of guests and property
- implement security protocols including guest identification and access control
- respond to emergencies or incidents promptly following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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