Concierge - Driver, Hope Lodge - Daytime (Monday - Friday)

Overland Park, KS, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Retirement Plan

wellness programs

Professional development programs

Job Description

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem through research, education, advocacy, and service. With a workforce of employees and 1.3 million volunteers, the organization continuously strives to raise the bar in cancer prevention, early detection, treatment, and patient support. The Society values a diverse culture, encompassing backgrounds and experiences that reflect the communities it serves, ensuring compassionate and effective service delivery for patients and their families.

The American Cancer Society’s Hope Lodge provides a home away from home for cancer patients and their caregivers who must tra... Show More

Job Requirements

High school diploma or equivalent
previous experience in hospitality, guest services, or a related field is preferred
must have a valid drivers license with a clean driving record
excellent communication and interpersonal skills
strong organizational and multitasking abilities
proficiency in computer skills including Microsoft Office Suite and reservation systems
proficiency in using multi line telephone systems
ability to work independently and in a team
availability to work flexible hours including evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
previous experience in hospitality, guest services, or a related field is preferred
excellent communication and interpersonal skills with a friendly and empathetic demeanor
strong organizational and multitasking abilities with attention to detail
proficiency in computer skills, including Microsoft Office Suite and reservation systems
proficiency in using multi line telephone systems
ability to work independently and as part of a team in a fast-paced environment
availability to work flexible hours, including evenings, weekends, and holidays
valid driver’s license with a clean driving record

Job Duties

Greet guests and visitors with warmth and hospitality upon arrival
assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
provide information about Hope Lodge amenities, services, and local attractions
handle guest inquiries, requests, and concerns promptly and professionally
maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
manage transportation services for guests, including arranging transportation to and from appointments
coordinate transportation schedules and ensure timely pick-up and drop-off for guests
drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
maintain accurate guest records, including check-in/out information, contact details, and special requests
process reservations and room assignments in accordance with established procedures
assist with administrative tasks such as filing, data entry, and photocopying
monitor the lobby area and ensure the safety and security of guests and property
implement security protocols and procedures, including guest identification and access control
respond to emergencies or incidents promptly and effectively, following established protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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