Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Fixed Shifts
Benefits
32 BJ union benefits
Hourly wage $29.77
Paid Time Off
Health Insurance
Employee assistance program
retirement plans
Career development opportunities
Job Description
Related Management Company (RMC) is a prominent leader in the real estate management industry, distinguished by its innovative approach as an owner/operator. Operating hundreds of properties across 22 states plus Washington, D.C., RMC offers diverse housing options ranging from affordable and workforce housing to market-rate and luxury properties. As a dynamic subsidiary of Related Companies, RMC is committed to sustainability and enhances the resident experience by ensuring that most new developments pursue LEED Silver certification or higher. This commitment highlights the company's dedication not only to quality living environments but also to environmental responsibility. \n\nRMC fosters a workplace culture centered... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years experience in hospitality, customer service, or luxury property environments preferred
- Ability to lift up to 50 lbs
- Comfort using digital tools and software
- Ability to stand for extended periods
- Availability to work Tuesday through Saturday, 3:00 pm to 11:30 pm
- Commitment to professionalism and excellent customer service
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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