Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
health benefits
Life insurance
long-term disability coverage
Healthcare spending accounts
Retirement Plan
Paid Time Off
Pet insurance
Tuition Reimbursement
Employee assistance program
Wellness Program
Job Description
Mount Sinai Medical Center, established in 1949, stands as a premier private, not-for-profit hospital located in Miami-Dade County, with a prominent 674-bed main campus and a network of 12 facilities serving Miami-Dade and Monroe Counties. Renowned for its commitment to excellence in healthcare, Mount Sinai provides diverse medical services ranging from comprehensive cancer care and 24/7 emergency services to specialized orthopedics and cardiovascular treatment. The institution prides itself on employing top healthcare professionals from across the United States and investing heavily in the latest advancements in medicine, technology, and patient comfort. With over 4,000 dedicated employees, Mount Sinai fosters a... Show More
Job Requirements
- Bachelor's degree
- two years experience in patient or healthcare relations or human services
- hospitality experience highly preferred
- ability to work flexible hours including weekends
Job Qualifications
- Bachelor's degree
- two years experience in patient/healthcare relations or human services field such as teaching, public relations, counseling
- hospitality experience highly preferred
- able to work flexible work schedule including weekends
Job Duties
- Act as a liaison between department leadership and patients to resolve complaints and grievances
- prepare special reports, summaries, PowerPoint presentations, and data analytics including spreadsheets
- participate with Donor Relations to cover the 24-hour Careline on-call service including appointment scheduling, expedited clinical services, escorting
- manage investigations and follow-up responses to patient/family grievances and online consumer reviews/surveys
- liaise with clinical and non-clinical departments to address patient needs/concerns and provide satisfactory resolutions
- compose and track follow-up correspondence to patients for SVP, physicians and/or director's signatures
- assist the International Department and Cruise Line coordinators with expedited services and immigration parole letters for crewmembers receiving emergent treatment
- maintain relationships with donors and prospects by scheduling appointments, assisting with requests and meeting in person when necessary
- participate in special events to promote relationships with prospective donors during business hours as well as evenings and weekends
- create daily VIP list and email to specified departments and individuals
- participate in rounds with SVP on patients who are Donors, VIPs, and Prospects to review their experience and establish ongoing relationships of trust
- communicate effectively and build working relationships with case managers, physicians, nurses, residents, therapists and other community healthcare professionals to expedite the donor experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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