Hotel Emma

Concierge $17.00

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development

Job Description

This well-established luxury hotel located in the heart of San Antonio is renowned for its exceptional hospitality, rich cultural heritage, and commitment to delivering superior guest experiences. The hotel blends the charm of San Antonio’s unique history and culture with modern amenities and world-class service standards. Guests enjoy not only comfortable accommodations but also exclusive culinary and beverage offerings that showcase local flavors and celebrated culinary traditions. The hotel takes pride in creating an inviting atmosphere where guest satisfaction is paramount and memorable experiences are the norm.

We are seeking a highly qualified and uniquely skilled candidate ... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum one year previous experience in a luxury or ultra-luxury environment
  • preferable to have received training in customer service in a luxury or ultra-luxury environment

Job Qualifications

  • Well-educated on worldly culinary trends, food, wine, cocktails
  • knows the San Antonio market and target demographics/psychographics
  • pride in San Antonio history and culture
  • attends community events and is a great networker
  • creative vision
  • excellent writing and communication skills
  • familiar with fine and unique dining venues
  • fluent and prolific with social media
  • exhibits integrity with no kick-backs or pay-to-play relationships
  • bilingual preferred
  • experience in hotel food and beverage operations preferred
  • bachelor's degree preferred

Job Duties

  • Create unique, transformational culinary events for hotel guests that showcase local culinary and beverage flavor
  • ensure guest experience is extraordinary through notable offerings unique to the guests' expectations
  • handle all service-related requests from guests such as flowers, transportation, luggage, etc. with absolute flawless delivery
  • arrange for distinctive and custom dining experiences and restaurant reservations
  • ensure receipt and timely delivery of parcels, mail, special deliveries, etc. to guest rooms
  • ensure that our one-of-a-kind public area (lobby) is pristine and well maintained by partnering with Housekeeping department
  • set up impressive amenities for VIP guests or guests celebrating special occasions
  • interact with other departments to ensure that all guest's needs are supremely satisfied
  • proactively work to improve the hotel experience for our guests
  • accept other special duties as required by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location