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BJC HealthCare

Concierge Desk Rep

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.50 - $23.88
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Work Schedule

Standard Hours
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Benefits

comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Tuition Assistance
Paid Time Off
flexible spending accounts
Adoption assistance

Job Description

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is nationally recognized as one of the top hospitals by U.S. News & World Report. Renowned for its exceptional patient care and groundbreaking medical research, Barnes-Jewish Hospital operates as a leading healthcare institution supported by a full-time academic faculty and community physicians of Washington University School of Medicine. The hospital encompasses a vast network of medical professionals, including residents, interns, fellows, and highly skilled nursing staff. It was the first adult hospital in Missouri to earn Magnet status from the American Nurses Credentialing Center, a testament... Show More

Job Requirements

  • High school diploma or GED
  • Less than 2 years of experience
  • No supervisor experience
  • Ability to provide excellent customer service
  • Effective communication skills
  • Willingness to work assigned shifts
  • Ability to handle multiple tasks simultaneously

Job Qualifications

  • High school diploma or GED
  • Customer service experience
  • Healthcare experience preferred
  • Ability to communicate effectively with diverse populations
  • Proficient with technology used in information desk operations

Job Duties

  • Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines
  • Provides information regarding the medical center and local area
  • Greets patients and visitors, provides patient and hospital information and escort services to those in need
  • Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus
  • Assists with patient arrival and departure

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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