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Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
Disability insurance
supplemental life insurance
Vacation program
Sick Time
Paid holidays
wellness initiatives
Continuous education
Job Description
Bryten is a dynamic company committed to fostering an inspiring and inclusive environment where diverse cultures are celebrated. Located in the vibrant Denver area, Bryten offers meaningful career opportunities and a workplace culture focused on empowerment and engagement. The company prides itself on providing an array of benefits and continuous development programs aimed at supporting employee well-being and professional growth. Employees enjoy comprehensive medical, dental, and vision insurance options, financial security plans including a 401k with company match, as well as life and disability insurance. These offerings reflect Bryten's dedication to creating a supportive and rewarding workplace. Bryten values a... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of concierge or related hospitality experience
- Strong customer service skills
- Excellent communication skills
- Knowledge of local area and attractions
- Ability to use property management software
- Valid driver’s license
- Current automobile insurance
- Reliable transportation
- Background and credit check
- Pre-employment drug screening
- Employment verification
Job Qualifications
- Demonstrable experience as a concierge with 2+ years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service orientation while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills
- Excellent attention to detail
- Desire to take initiative and a strong sense of self-motivation
- Highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
- Must have a valid driver’s license, current automobile insurance, and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system, ex: work orders
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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