Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip, known for its cutting-edge design, world-class amenities, and vibrant entertainment options. This renowned resort aims to offer guests an extraordinary experience that blends excitement, elegance, and exceptional service. As a flagship destination in Las Vegas, Resorts World is dedicated to creating a welcoming and dynamic environment for visitors from around the globe, featuring state-of-the-art casino gaming, diverse dining venues, luxurious spa and pool facilities, high-end retail shops, and stunning entertainment shows.
The Concierge role at Resorts World Las Vegas plays a ... Show More
The Concierge role at Resorts World Las Vegas plays a ... Show More
Job Requirements
- At least one year of experience as a Concierge or similar VIP role
- ability to effectively communicate in English
- polished appearance and demeanor
- excellent customer service skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- proof of eligibility to work in the United States
- position required licenses
Job Qualifications
- At least one year of experience as a Concierge or similar VIP role
- ability to effectively communicate in English
- polished appearance and demeanor
- excellent customer service skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d'Or USA preferred
- experience working in a gaming environment utilizing a player tracking system preferred
- previous experience in a large, luxury resort setting preferred
Job Duties
- Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure
- promote Resorts World Las Vegas outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools
- process all guest requests and respond promptly and discreetly to guest inquiries
- provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area
- coordinate guest itineraries prior to the guest's arrival or requests received via phone, fax and/or email
- maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest
- provide a property orientation in order to familiarize the guest with all services and available facilities
- ensure guest's preferences are met and amenities are provided
- work assigned stations based on the needs of business
- potential handling and delivery of alcohol
- redemption of guests' promotions, issuance of comps and reviewing of guests' play
- coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
- accurately enter reservations into required computer systems according to policy
- obtain and maintain position-specific licensing
- ensure all Resorts World core values and property and department standards are implemented and applied
- use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
- work assigned stations based on the needs of the business. possess the appropriate knowledge and skill level to act in any capacity required
- other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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