Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Tuition Assistance
wellness programs
Job Description
Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip, offering guests an unparalleled experience that combines sophistication, excitement, and world-class amenities. Known for its modern architecture, cutting-edge technology, and exceptional service, Resorts World Las Vegas seamlessly blends luxury accommodations with vibrant entertainment options, diverse dining venues, and exquisite retail shopping. As a leader in the hospitality and gaming industry, the resort is committed to delivering an extraordinary guest experience that caters to the desires of those seeking a life less ordinary. The resort embraces innovation and creativity, providing a dynamic environment where... Show More
Job Requirements
- At least 21 years of age
- high school diploma or equivalent
- minimum one year of experience as a Concierge or similar VIP role
- proof of eligibility to work in the United States
Job Qualifications
- Ability to effectively communicate in English
- polished appearance and demeanor
- excellent customer service skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d'Or USA preferred
- experience working in a gaming environment utilizing a player tracking system preferred
- previous experience in a large, luxury resort setting preferred
Job Duties
- Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure
- promote Resorts World Las Vegas' outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools
- process all guest requests and respond promptly and discreetly to guest inquiries
- provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area
- coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email
- maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest
- provide a property orientation in order to familiarize the guest with all services and available facilities
- coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
- accurately enter reservations into required computer systems according to policy
- ensure all Resorts World core values and property and department standards are implemented and applied
- use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
- work assigned stations based on the needs of the business
- possess the appropriate knowledge and skill level to act in any capacity required
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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