Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Tuition remission
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Job Description
The University of Miami Health System, commonly known as UHealth, is South Florida's only university-based health system, affiliated with the Miller School of Medicine. Renowned for its cutting-edge patient care, innovative research, and top-tier medical education, UHealth serves a diverse community spanning South Florida, Latin America, and the Caribbean. With over one million patient encounters annually across more than 100 specialties and sub-specialties, UHealth is a leader in providing comprehensive medical services. The university’s tradition of excellence has gained global recognition for outstanding teaching, research, and patient care. UHealth offers competitive salaries and an extensive benefits package including medical, dental,... Show More
Job Requirements
- Bachelor's degree in related field required
- Minimum 1 year of relative experience required
- Strong communication skills in oral and written form
- Ability to handle stressful situations with professionalism
- Effective interpersonal skills
- Ability to follow instructions accurately
- Proficiency with customer communication systems
- Capable of managing multiple tasks independently
- Knowledge of healthcare coordination
- Flexibility to travel or float between sites
- Commitment to confidentiality and regulatory compliance
- Problem-solving skills in a fast-paced environment
Job Qualifications
- Bachelor's degree in related field required
- Minimum 1 year of relative experience required
- Ability to communicate effectively in both oral and written form
- Ability to handle difficult and stressful situations with professional composure
- Ability to maintain effective interpersonal relationships
- Ability to understand and follow instructions
- Communicates with patients regarding programs and services via phone calls or e-mail
- Facilitates membership agreement signature and payment collection for patients interested in joining UHealth Concierge program
- Onboards new Concierge members by scheduling meet and greet meetings with physicians
- Manages medical services for UHealth Concierge members by gathering all pertinent data and coordinating as needed
- Serves as liaison between clinical departments to coordinate and provide quality patient care
- Coordinates appointment scheduling, patient registration, and insurance verification for Concierge members
- Communicates with members about estimated amounts due at point of service
- Coordinates arrival times, appointment locations, and instructions for members
- Follows up with members on additional appointments, test scheduling, and referrals
- Responds to incoming triage calls and patient questions, documenting messages appropriately
- Documents all patient interactions to ensure continuity of care
- Reviews Executive Health Inbox for inquiries and works with departments to provide assistance
- Works cooperatively with colleagues and leadership to solve problems and enhance workflow
- Communicates department roles internally and externally
- Troubleshoots time sensitive issues independently and collaboratively
- Handles Concierge membership renewal process including agreements and payment collection
- Blocks provider schedules to ensure clinical workflow efficiency
- Communicates confidential information ensuring compliance with HIPAA and University policies
- Adapts to changing work demands and assists in contingency planning
- Adheres to University policies and safeguards assets
- Willing to travel and float between sites
Job Duties
- Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers
- Organizes transportation and lodging for patients transferring to or seeking services at UM facilities
- Schedules appointments, registers patients, and verifies insurance coverage
- Negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines
- Follows up with patients and non-contracted payers to collect funds
- Serves as an after-hour contact for one week on a rotating basis
- Troubleshoots any problem independently and expeditiously
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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