Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Paid holidays
401k with employer match
Health Insurance
Dental
Vision
Life insurance
Disability insurance
Employee Social Events
Job Description
Basil Family Dealerships is a well-established automotive retail group located in Orchard Park, NY, known for its commitment to excellent customer service and fostering a family-like work environment. As a respected name in the automotive industry, Basil Family Dealerships operates a collection of dealerships offering premium vehicles such as Buick, GMC, and Cadillac. The dealership group prides itself on a team-first culture, emphasizing the importance of care, respect, and appreciation for every employee. This creates a supportive and dynamic workplace where individuals feel valued and motivated to contribute to the company's ongoing success. The dealership's approach to customer service and... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service in a fast-paced environment
- prior dealership experience preferred
- excellent organizational and communication skills
- comfortable using computer systems and managing schedules
- ability to remain calm under pressure and manage multiple priorities
- a team player who thrives in a people-first environment
- professional appearance with strong work ethic
- must be able to pass employment screening (background and drug test)
- valid driver's license and clean driving record required
Job Qualifications
- High school diploma or equivalent
- prior customer service experience in a fast-paced environment
- excellent organizational skills
- excellent communication skills
- comfortable using computer systems and managing schedules
- ability to remain calm under pressure and manage multiple priorities
- a team player who thrives in a people-first environment
- professional appearance with strong work ethic
Job Duties
- Track and coordinate a fleet of courtesy transportation vehicles including cars, SUVs, and light trucks
- monitor vehicle condition, including cleanliness and inspect for damage pre and post customer use
- complete loaner agreements and ensure proper documentation is signed and filed
- monitor vehicle to reach but not exceed manufacturer team and mileage limits
- communicate with the service team to anticipate customer needs and coordinate timely vehicle availability
- arrange concierge drop off and pick up remotely for customer convenience
- answer phones for the service department
- schedule appointments for service as needed, and coordinate the rental need
- ensure all insurance, registration and safety documentation is up to date
- provide excellent customer service with a warm, friendly attitude
- assist with other service department tasks as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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