Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Tuition Assistance
family forming benefits
Employee Discounts
Paid Time Off
Job Description
Henry Ford Health is a renowned academic medical center based in Detroit, Michigan. As one of the nation's most respected healthcare institutions, Henry Ford Health is committed to delivering high-quality medical services through a comprehensive range of care options, including primary, preventative, specialty, and complex care. It serves millions of people across Michigan and globally, operating 13 hospitals and numerous ambulatory care locations. The organization emphasizes innovation and the Future of Health: Detroit initiative, a $3 billion investment focusing on a reimagined academic healthcare campus to advance medicine and patient care. Henry Ford Health partners with its community to provide... Show More
Job Requirements
- Associate degree or two years of college
- Three to five years of progressively responsible work experience
- Two to five years of experience in healthcare operations preferred
- Ability to collaborate effectively within a multidisciplinary team
- Proficiency with electronic medical records and scheduling systems
- Excellent communication and interpersonal skills
- Flexibility to adapt to changing work environments
- Willingness to participate in on-call rotations
Job Qualifications
- Associate degree or two years of college
- Three to five years of progressively responsible related experience
- Two to five years experience in hospital, HFMG, or private practice operations preferred
- Proven ability to work collaboratively in multidisciplinary teams
- Knowledge of electronic medical record systems and appointment scheduling software such as Epic
Job Duties
- Provide warm patient greeting and closing using AIDET
- Schedule appointments in primary care and specialty services
- Perform service recovery adhering to Chief First Impressions Officers standards
- Demonstrate knowledge of insurance coverages and authorization processes
- Navigate HFHS resources, points of contact, and business unit policies
- Develop communication pathways between physicians, nursing staff, and patient families
- Facilitate barrier free access to appointments and services
- Maintain relationships with designated patients including scheduling, directions, and accommodations
- Foster a welcoming atmosphere for patients and families
- Communicate patient and physician feedback to relevant departments
- Maintain knowledge of communication lines between HFHS and physicians
- Assist in navigation and access to HFHS physicians, sites, and services
- Coordinate with internal and external entities regarding appointment scheduling
- Document activities in systems like Epic and CRM for analytics
- Adapt to a changing work environment and participate in on-call rotation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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