Jones Lang LaSalle IP, Inc. logo

Concierge Coordinator

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $26.00 - $37.00
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Work Schedule

Standard Hours
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Benefits

401(k) plan with matching company contributions
comprehensive medical
Dental Insurance
Vision care
Paid parental leave
Paid Time Off
company holidays
Early access to earned wages through Daily Pay

Job Description

JLL, or Jones Lang LaSalle, is a world-leading global provider specializing in real estate and investment management services. The company is widely recognized for its commitment to shaping the future of real estate through a blend of world-class services, technology, and advisory expertise. JLL Technologies further amplifies this mission by integrating innovative technology to enhance real estate experiences for clients around the world. With a strong focus on hiring the best and most talented individuals, JLL is dedicated to fostering a workplace culture where employees can thrive, grow in their careers, and find a sense of belonging. This inclusive and... Show More

Job Requirements

  • High school degree or GED equivalent
  • 1+ years prior experience in workplace experience services, hospitality, events, commercial facility or property management
  • strong communicator with good presentation skills and possesses strong verbal and written communication skills (English)
  • active listener
  • delivers results in a fast-paced environment with a record of initiative, integrity, and good judgment
  • customer service and client facing experience

Job Qualifications

  • High school degree or GED equivalent
  • 1+ years prior experience in workplace experience services, hospitality, events, commercial facility or property management
  • strong communicator with good presentation skills and possesses strong verbal and written communication skills (English)
  • active listener
  • delivers results in a fast-paced environment with a record of initiative, integrity, and good judgment
  • customer service and client facing experience
  • trade school, union training, military service or college is preferred
  • proficiency in G-Suite is preferred
  • Confluence, Jira, Coupa skills are a plus

Job Duties

  • Serve as primary point of contact providing warm welcome to employees and visitors, manage check-in/out processes, maintain presentable reception areas, and deliver exceptional customer service that exceeds expectations
  • process and manage workplace service requests via Jira tickets including events, amenities, shipping/receiving, access cards, and employee programs while ensuring timely response within one day
  • provide clerical support including maintaining playbooks and trackers, managing voicemail, supporting financial reporting, and assisting with special projects as assigned
  • work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings to coordinate services, manage vendor performance, and ensure seamless service delivery
  • spend minimum two hours daily in reception and walking floors to engage employees, monitor workspace conditions, and proactively identify service opportunities
  • monitor operations for security, privacy, and safety risks, escalate issues appropriately, ensure compliance with JLL and client policies, serve as floor warden during emergencies
  • participate in training and professional development, suggest process improvements, maintain knowledge of systems and procedures, and support culture of innovation and excellence

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.