Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $31.00 - $37.00
Work Schedule
Standard Hours
Benefits
401(k) Plan
Medical insurance
Dental Insurance
Vision care
Paid parental leave
Paid Time Off
company holidays
Job Description
Jones Lang LaSalle (JLL) is a leading global real estate services firm specializing in commercial property and investment management, advisory, and technology-driven solutions. JLL is committed to helping clients navigate the evolving real estate landscape by providing world-class services that foster innovation, sustainability, and human-centered environments. With a focus on creating workplaces that support well-being, productivity, and community, JLL combines expertise across diverse sectors including commercial real estate, property management, and technology integration. As a notable employer, JLL places high importance on hiring top talent, supporting employee growth, and promoting an inclusive culture where everyone can thrive and contribute meaningfully... Show More
Job Requirements
- High school degree or GED equivalent
- Minimum 1 year of experience in workplace services, hospitality, or commercial facility management
- Strong verbal and written communication skills in English
- Customer service and client facing experience
- Ability to work on-site Monday through Friday from 8:30 AM to 5:30 PM
- Ability to engage proactively with employees and stakeholders
- Capacity to manage multiple tasks in a fast-paced environment
- For preferred candidates, trade school, union training, military service or college education
- Experience with G-Suite, Confluence, Jira, or Coupa is a plus
Job Qualifications
- High school diploma or GED equivalent
- 1+ years prior experience in workplace experience services, hospitality, events, commercial facility or property management
- Strong communicator with good presentation skills and strong verbal and written communication skills (English)
- Active listener with customer service and client facing experience
- Demonstrated ability to deliver results in a fast-paced environment with initiative, integrity, and good judgment
- Preferred trade school, union training, military service, or college education
- Familiarity with G-Suite
- Knowledge of Confluence, Jira, and Coupa is a plus
Job Duties
- Serve as primary point of contact providing warm welcome to employees and visitors, manage check-in/out processes, maintain presentable reception areas, and deliver exceptional customer service that exceeds expectations
- Process and manage workplace service requests via Jira tickets including events, amenities, shipping/receiving, access cards, and employee programs while ensuring timely response within one day
- Provide clerical support including maintaining playbooks and trackers, managing voicemail, supporting financial reporting, and assisting with special projects as assigned
- Work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings to coordinate services, manage vendor performance, and ensure seamless service delivery
- Spend minimum two hours daily in reception and walking floors to engage employees, monitor workspace conditions (conference rooms, pantries, etc.), and proactively identify service opportunities
- Monitor operations for security, privacy, and safety risks
- escalate issues appropriately
- ensure compliance with JLL and client policies
- serve as floor warden during emergencies
- Participate in training and professional development, suggest process improvements, maintain knowledge of systems and procedures, and support culture of innovation and excellence
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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