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Hilton

Concierge - Conrad Washington, DC

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $29.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
Education Assistance
401k plan
Employee stock purchase plan
Career Development

Job Description

Conrad Hotel in Washington, DC is a premier Forbes 4-Star luxury hotel located in the vibrant urban heart of the nation's capital. This stylish and sophisticated hotel features 360 elegant rooms, alongside 32,000 square feet of versatile banquet space, perfectly suited for events of all kinds from intimate meetings to grand celebrations. Guests at the Conrad enjoy a rich culinary experience with five distinctive food and beverage outlets, including a signature restaurant, a chic rooftop bar, a cozy lobby bar, a club lounge, and convenient in-room dining options. The Conrad Hotel stands out as a beacon of upscale hospitality, blending... Show More

Job Requirements

  • High school diploma or equivalent
  • Availability to work various shifts including weekdays, weekends, and holidays
  • Excellent communication skills
  • Ability to deliver outstanding guest service
  • Strong organizational skills
  • Previous customer service or concierge experience preferred
  • Comfortable with technology and booking systems

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and manage time effectively
  • Familiarity with local area and resources
  • Proficiency in computer applications
  • Willingness to work various shifts including weekends, holidays and evenings
  • Knowledge of multiple languages is a plus

Job Duties

  • Provide information, recommendations and booking services for a variety of guest inquiries including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
  • Process and deliver messages for guests
  • Retrieve mail, small packages, and facsimiles for guests as requested
  • Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
  • Respond to special requests for services including dentists, doctors, child care, florists, etc.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Register VIP guests as needed
  • Promote company marketing programs and distribute printed materials as needed

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Job Qualifications

Experience

No experience required

Job Location

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