Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Employee Discounts
Job Description
Century Park Associates is a dedicated senior living community that strives to create an enriching lifestyle for its residents while fostering a rewarding and supportive work environment for its team members. Focused on the elderly population, Century Park Associates values trust, leadership, and personal ethics as foundational principles guiding their operations. Known for a "people come first" philosophy, the company prioritizes excellence, respect, and outstanding service in all aspects of its work. Century Park Associates strongly believes in caring for and loving their residents, supporting their continued growth, learning, and contributions. This commitment to quality and compassion is evident every... Show More
Job Requirements
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines including fax and copier/scanner
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multi task
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Must display integrity and professionalism by adhering to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- High school diploma or equivalent
- Proficiency with Microsoft Office (Word and Excel)
- Demonstrated proficiency with office machines such as fax, copier/scanner
- Excellent customer service skills
- Strong telephone etiquette
- Trustworthiness and dependability
- Effective communication skills
- Ability to multi-task and meet deadlines
- Cheerful and positive attitude
- Responsive to resident requests
- Displays integrity and professionalism
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- Receives, sorts and distributes mail
- Delivers packages to appropriate person or department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system including educating new residents and maintaining weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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