Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Century Park Associates is a community-focused organization dedicated to providing an exceptional lifestyle for its residents, emphasizing respect, integrity, and outstanding service. As a respected establishment in the senior living sector, Century Park Associates fosters an environment where trust, leadership, and personal ethics are valued and expected from every associate. The company prides itself on its "people come first" philosophy, ensuring a rewarding workplace while enriching the lives of residents through compassionate care and consistent dedication. Century Park Associates supports the continued growth, learning, and contribution of its residents and motivates its team members to exceed expectations every day. Working... Show More
Job Requirements
- must have high school diploma or equivalent
- must be proficient with microsoft office including word and excel
- must demonstrate proficiency with office machines including fax copier scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to century park's code of ethics and completing all required compliance training
Job Qualifications
- high school diploma or equivalent
- proficiency with microsoft office including word and excel
- proficiency with office machines including fax copier scanner
- excellent customer service skills
- good telephone etiquette
- effective communication skills
- ability to multitask
- ability to work efficiently with little to no supervision
- cheerful and positive attitude
- trustworthy and dependable
- ability to meet deadlines
- knowledge of customer service standards in senior living environment is a plus
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests visitors residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate reliable clerical support including typing filing photocopies fax data entry etc
- receives sorts and distributes mail
- delivers packages to appropriate person department following community policy
- makes accurate timely entries into events log
- maintains lists including resident directory door check sheets associate phone list call in sheets
- enters resident maintenance requests in tels system
- maintains guest room reservations charges and payments accurately while keeping housekeeping informed
- oversees resident check in system including educates new residents invites participation maintains weekly list for security
- regularly utilizes front desk inquiry connection sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with electronic heath record ehr system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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