Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Employee Discounts
Job Description
Century Park Associates is a distinguished senior living community committed to enriching the lives of its residents and providing a fulfilling work environment for its associates. With a philosophy centered around trust, leadership, and personal ethics, Century Park prides itself on fostering a "people come first" culture. This approach ensures excellence, respect, and outstanding service permeate every aspect of the community experience. The company believes strongly in supporting residents' ability to continue learning, growing, and contributing in meaningful ways. Associates at Century Park Associates consistently go above and beyond their job descriptions to meet and exceed the needs of their... Show More
Job Requirements
- High school diploma or equivalent
- proficiency in Microsoft Office (Word and Excel)
- ability to use office machines including fax, copier, scanner
- must enjoy serving seniors
- demonstrate excellent customer service and hospitality
- good telephone etiquette
- trustworthiness and dependability
- ability to work efficiently with little to no supervision
- effective communication skills
- ability to work efficiently with frequent interruptions
- multi-tasking ability
- ability to meet deadlines
- cheerful and positive demeanor
- responsiveness to resident requests
- adherence to Century Park's Code of Ethics and completion of all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines including fax, copier, scanner
- excellent customer service skills
- strong telephone etiquette
- ability to communicate effectively
- ability to multi-task and meet deadlines
- trustworthiness and dependability
- cheerful and positive attitude
- ability to work with minimal supervision
- professionalism and integrity adherence
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into events log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and backup sales team so inquiry calls are handled timely
- assists with Electronic Health Record system as requested
Job Qualifications
Experience
No experience required
Job Location
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