Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
recognition programs
Job Description
Century Park Associates is a respected senior living community dedicated to delivering exceptional services and creating a fulfilling environment for its residents and associates. At Century Park, the philosophy centers on putting people first, fostering relationships built on trust, leadership, and strong personal ethics. The organization prides itself on maintaining an atmosphere where both residents and staff thrive through respect, excellence, and outstanding service. Recognized for its commitment to enriching the lives of seniors, Century Park Associates supports residents' ability to live with dignity, continue learning, and actively contribute to the community.
The role of Concierge at Century Park ... Show More
The role of Concierge at Century Park ... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines such as fax, copier/scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
Job Qualifications
- High school diploma or equivalent
- proficient with Microsoft Office applications including Word and Excel
- demonstrated proficiency with office machines such as fax, copier/scanner
- excellent customer service and hospitality skills
- strong telephone etiquette
- ability to work efficiently and effectively with little to no supervision
- effective communication skills
- ability to work efficiently with frequent interruptions
- strong multi-tasking skills
- ability to meet deadlines
- cheerful and positive attitude
- responsive to resident requests
- trustworthy and dependable
- ability to display integrity and professionalism by adhering to Century Park's Code of Ethics and completing all required compliance training
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system by educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and backup sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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