Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
friendly work environment
Job Description
Century Park Associates is a reputable senior living community dedicated to creating an enriching lifestyle for its residents while fostering a rewarding work environment for its associates. The organization prides itself on a people-first approach, emphasizing trust, leadership, personal ethics, and a commitment to outstanding service. Known for its warm and respectful atmosphere, Century Park Associates encourages team members to go beyond their job descriptions in order to provide residents with exceptional care and support. The community supports the growth, learning, and contributions of its seniors, making it an excellent place for both living and working.
The Concierge ro... Show More
The Concierge ro... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines including fax, copier/scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi-task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and completing all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency with Microsoft Office (Word and Excel)
- proficiency with office machines such as fax, copier/scanner
- excellent customer service skills
- strong telephone etiquette
- effective communication skills
- ability to multi-task
- ability to work efficiently with frequent interruptions
- trustworthiness and dependability
- professionalism and adherence to Code of Ethics
- positive and cheerful attitude
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back-up sales team to ensure inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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