Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Paid holidays
Retirement Plan
Job Description
Halekulani is a prestigious luxury hotel located in Honolulu, Hawaii, known for its exceptional service, elegant accommodations, and rich cultural heritage. This iconic establishment has been a symbol of Hawaiian hospitality and refined luxury since its inception, offering guests an unparalleled experience with its stunning ocean views, world-class dining, and meticulous attention to detail. The hotel prides itself on a philosophy of "never say no, go the extra mile," which ensures that every guest feels valued and enjoys a personalized stay that exceeds expectations. As a luxury hotel within a competitive travel and hospitality industry, Halekulani consistently maintains Forbes Travel... Show More
Job Requirements
- Minimum three to five years prior experience in luxury hotel or travel industry
- High school diploma or equivalent vocational training certificate
- Ability to anticipate guest needs and respond promptly
- Highly organized, detail-oriented and able to multi-task
- Ability to handle high volume of phone calls and emails with calm demeanor
- Ability to maintain positive guest relations at all times
- Ability to input and access information in property management systems
- Must be able to work weekends and holidays and maintain a flexible schedule
- Ability to transport up to 40 pounds
- Ability to stand or walk for up to 8 hours continuously
Job Qualifications
- Three to five years prior experience in luxury hotel or travel industry
- High school diploma or equivalent vocational training certificate
- Ability to anticipate guest needs and respond promptly
- Highly organized and detail-oriented with multi-tasking abilities
- Skilled in handling high volume phone and email communication
- Proficiency in computer and property management systems
- Proficiency in speaking Japanese preferred but not required
Job Duties
- Greet and acknowledge all arriving and departing guests
- Maintain cleanliness, sanitation, and organization of the work areas at all times
- Adhere to Forbes Travel Guide standards including guest satisfaction, response time, and luxury service standards
- Maintain complete knowledge of local activities, hotel outlets, services, and menu selections
- Assist in-house guests with dining reservations and partner with dining and F&B teams
- Communicate VIP arrivals and special requests
- Resolve guest complaints and work with management to rectify issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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