Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Kenworth Sales Company is a renowned leader in the heavy-duty truck industry, boasting a proud legacy of over 80 years of consistent excellence and service. Recognized as the 2020 Dealer of the Year, Kenworth Sales Company has established itself as a prominent and trusted name, dedicated to delivering high-quality products and outstanding customer service across various locations. The company specializes in the sales and servicing of Kenworth trucks, a brand synonymous with reliability, innovation, and durability in transportation. By fostering a culture of growth, integrity, and customer success, Kenworth continues to expand its footprint and influence within the trucking industry.... Show More
Job Requirements
- High school diploma or equivalent
- Excellent customer service skills
- Ability to communicate effectively
- Strong problem-solving abilities
- Ability to manage stressful interactions professionally
- Experience in transportation industry preferred
- Pass pre-employment drug screening due to federally mandated DOT regulations
Job Qualifications
- Excellent customer service and interaction skills
- Ability to read and comprehend instructions and information
- Ability to gather and share detailed information quickly and accurately
- High school diploma or the equivalent
- Experience in the transportation industry a plus
- Excellent communication and problem-solving skills
- Ability to manage occasional stressful interactions diplomatically and professionally
- Professional personal appearance
Job Duties
- Establish and provide breakdown management and support to concierge fleets, premier care call center, and truck sales customers during and after office hours
- Maintains communication with fleet, premier care, and other interested parties
- Monitor health of Kenworth sales concierge fleets vehicles throughout the country as assigned
- Maintains open and effective communication, and positive dialogue with service department managers, warranty personnel and service office staff of all Kenworth sales locations as well as fleet breakdown departments, customers, and internal sales staff
- Logs all interactions and information in shared company database and/or spreadsheet
- Willingly and appropriately shares information and details to support customers and other staff
- Monitors repair process, providing appropriate and tactful suggestions and information
- De-escalates and resolves potentially negative interactions with customers, fleets, and service personnel
- Maintains a working understanding of all warranty policies and procedures
- Coordinates and assists with estimates, parts allocation and approval from customer
- Assists customer in identifying needed services
- Assists in obtaining purchase orders and payments
- Fields inbound calls from Premier Care call center and takes steps to resolve customer complaint
- Attend and participate in training, group meetings and development conferences as necessary
- Promotes the sales of labor, parts and accessories during customer contact
- Maintains partnerships with other dealer groups, Paccar and vendors to assist with any delays in receiving parts for repair orders and assists in resolution
- Responsible for accepting afterhours calls on a rotation
- Assists with follow up and updating of customer vehicles for other staff as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter