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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Tuition Assistance
401k plan
discounted room rates
Paid Time Off
Job Description
Concord Hotels is a renowned full-service hotel management company recognized for its commitment to quality, integrity, community, profitability, and fun. The company operates a portfolio of hospitality properties where guest experience and employee satisfaction are prioritized to create vibrant and engaging environments. Concord Hotels fosters a culture that values associates, places emphasis on professional development, and encourages a collaborative work atmosphere. The company's Associate First policy underlines its dedication to creating an exceptional workplace, ensuring that team members feel valued and appreciated. Benefits such as competitive wages, comprehensive insurance plans, tuition assistance, 401K, discounted room rates at managed hotels, and... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hospitality or customer service
- Excellent communication skills
- Ability to multitask in a fast-paced environment
- Professional appearance
- Ability to work flexible schedules
- Strong problem-solving skills
Job Qualifications
- Proven experience in a concierge or guest service role
- Strong knowledge of local attractions, restaurants, and entertainment options
- Excellent communication and interpersonal skills
- Ability to handle multiple guest requests efficiently
- High school diploma or equivalent
- Professional appearance and demeanor
- Ability to work flexible hours including weekends and holidays
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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