Sewell

Concierge - BMW

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
employee recognition programs

Job Description

The Sewell Family of Companies is a distinguished and trusted name in the automotive industry, known for its commitment to excellence and superior customer service. With a rich history of delivering luxury vehicles and exceptional client experiences, Sewell has established itself as a premier destination for automotive enthusiasts and buyers alike. The company operates dealerships representing prestigious brands, including BMW, and focuses on providing not only high-quality vehicles but also an unparalleled ownership experience. Sewell's reputation is built on a foundation of integrity, professionalism, and a dedicated staff who strive to exceed customer expectations at every interaction. As a company,... Show More

Job Requirements

  • High school diploma or GED
  • Valid driver license and acceptable driving record
  • Background and drug screening
  • Ability to multitask
  • Outstanding customer service skills

Job Qualifications

  • High school diploma or GED
  • Outstanding customer service skills
  • Ability to multitask
  • Strong communication skills
  • Experience in a receptionist or cashier role preferred
  • Familiarity with automotive service operations is a plus
  • Ability to work effectively in a team environment
  • Professional demeanor and discretion

Job Duties

  • Greet customers at the front desk/cashier counter in a pleasant and professional manner
  • Maintain a friendly and helpful attitude when answering phones
  • Compute customer bills
  • Receive customer cash, checks, and credit card payments
  • record amount received
  • Issue accurate receipts to customers
  • Provide cash refunds or credit memorandums to customers for returned merchandise
  • Operate cash register
  • Reconcile cash drawer daily
  • Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
  • Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
  • Maintain and file repair orders, parts invoices, and rental forms
  • list missing documents
  • Close all open invoices
  • Assist service and parts department with telephone coverage
  • Provide clerical and secretarial assistance to parts and service departments
  • Work with the department manager to keep products, services offered, their features and value, and any price changes current
  • Maintain a professional discretion
  • Maintain a clean and organized work area
  • Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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