Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Flexible
Day Shifts
Benefits
wellness incentive programs
free meals in employee dining room
Free parking on and off shift
health benefits
Income protection benefits
professional and personal development programs
Job Description
MGM Resorts International, headquartered in Las Vegas, Nevada, is a global leader in the hospitality and entertainment industry, renowned for its world-class resorts, casinos, and entertainment offerings. Known for delivering unforgettable guest experiences, MGM Resorts operates a portfolio of iconic properties that include Bellagio, MGM Grand, The Mirage, and many others. Each resort is designed to provide luxury, excitement, and exceptional service to guests from around the world. At MGM Resorts, there's a strong commitment to innovation, diversity, and creating a stimulating environment for both guests and employees alike. This commitment is reflected in the company’s pursuit of excellence in... Show More
Job Requirements
- High school diploma or GED required
- Minimum 1 year of relevant front service experience preferred
- Ability to multitask across multiple operating systems
- Strong communication and interpersonal skills
- Availability to work flexible hours
- Ability to resolve guest conflicts efficiently
- Knowledge of citywide hospitality offerings
- Professional demeanor and brand ambassador capabilities
Job Qualifications
- High school diploma or GED
- 1+ years of prior relevant experience in front services at a hotel, casino, spa, retail, or admin/office environment preferred
- Participation in industry associations such as Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA preferred
- Bilingual abilities preferred
Job Duties
- Professionally and expeditiously process all guest requests across multiple channels
- Promote, up-sell, and cross-sell MGM Resorts venues including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
- Respond and assist with guest conflict resolutions in a timely manner
- Build and maintain strong relationships with guests and vendors as a brand ambassador
- Multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commit to ongoing knowledge development of citywide offerings and hospitality networks
- Facilitate booking processes while staying up to date on departmental policies and procedures
- Check in and check out hotel guests when necessary
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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