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MGM Resorts

Concierge - Bellagio

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $1.00
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Work Schedule

Standard Hours
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Benefits

wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
volunteer opportunities

Job Description

MGM Resorts International is a globally renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its iconic properties and vibrant entertainment experiences, MGM Resorts has solidified its position as a leader in the leisure and hospitality industry. The company's portfolio includes premier resorts, casinos, restaurants, and entertainment venues that attract millions of guests each year from around the world. MGM Resorts is dedicated to delivering exceptional guest experiences through innovation, unmatched service, and a commitment to diversity and inclusion within its workforce.

As a luxury hospitality establishment, MGM Resorts offers a dynamic and fast-paced work environment wh... Show More

Job Requirements

  • High school diploma or GED
  • 1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work preferred
  • SNHCA or Les Clefs D'or membership preferred

Job Qualifications

  • High school diploma or GED
  • 1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work preferred
  • SNHCA or Les Clefs D'or membership preferred

Job Duties

  • Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions
  • Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
  • As a brand ambassador, effectively build relationships and professionally represent oneself with vendors and guests
  • Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
  • Commitment to ongoing knowledge development of citywide offerings and establishing a professional network within the hospitality community
  • Stay up to date and knowledgeable on other departments/entities policies and procedures as facilitators of the booking process
  • May check in/out hotel guests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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