
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
volunteer opportunities
Job Description
MGM Resorts International is a globally renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its iconic properties and vibrant entertainment experiences, MGM Resorts has solidified its position as a leader in the leisure and hospitality industry. The company's portfolio includes premier resorts, casinos, restaurants, and entertainment venues that attract millions of guests each year from around the world. MGM Resorts is dedicated to delivering exceptional guest experiences through innovation, unmatched service, and a commitment to diversity and inclusion within its workforce.
As a luxury hospitality establishment, MGM Resorts offers a dynamic and fast-paced work environment wh... Show More
As a luxury hospitality establishment, MGM Resorts offers a dynamic and fast-paced work environment wh... Show More
Job Requirements
- High school diploma or GED
- 1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work preferred
- SNHCA or Les Clefs D'or membership preferred
Job Qualifications
- High school diploma or GED
- 1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work preferred
- SNHCA or Les Clefs D'or membership preferred
Job Duties
- Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- As a brand ambassador, effectively build relationships and professionally represent oneself with vendors and guests
- Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commitment to ongoing knowledge development of citywide offerings and establishing a professional network within the hospitality community
- Stay up to date and knowledgeable on other departments/entities policies and procedures as facilitators of the booking process
- May check in/out hotel guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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