Patriot Bank, N.A.

Concierge Banking Officer

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $22.75 - $43.25
clock

Work Schedule

Standard Hours
Flexible
diamond

Benefits

401k
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Employee assistance program
Paid Time Off

Job Description

Our client is a prestigious financial institution specializing in providing premium banking and wealth management services to High Net Worth (HNW) individuals and families. Known for its commitment to excellence and personalized client service, this banking entity stands out for offering a comprehensive suite of financial solutions designed to meet the complex needs of affluent clientele. Leveraging a network of expert advisors, cutting-edge technology, and a customer-centric approach, the institution ensures that clients experience seamless, discreet, and highly tailored banking services that empower them to grow and protect their wealth effectively.

The Concierge Banking Officer role is a pivotal po... Show More

Job Requirements

  • Bachelor's degree in finance business or related field preferred
  • 3-5+ years of experience in private retail or concierge banking
  • Proven track record of client relationship management and sales performance
  • Excellent interpersonal communication and problem-solving skills
  • Strong understanding of financial products and services including investments credit and insurance
  • Discretion and professionalism in handling sensitive and confidential client information

Job Qualifications

  • Bachelor's degree in finance business or related field preferred
  • 3-5+ years of experience in private retail or concierge banking
  • Proven track record of client relationship management and sales performance
  • Excellent interpersonal communication and problem-solving skills
  • Strong understanding of financial products and services including investments credit and insurance
  • Discretion and professionalism in handling sensitive and confidential client information
  • Excellent analytical problem-solving and critical thinking skills
  • Influential communicator with cross-functional leadership skills
  • Change management and program governance expertise
  • Strong regulatory awareness and risk acumen

Job Duties

  • Serve as a dedicated relationship manager for high net worth clients delivering white-glove high touch service across all banking needs
  • Develop and maintain deep relationships with clients to understand their financial goals preferences and service expectations
  • Provide personalized concierge services including account management transaction support travel assistance and access to exclusive banking privileges
  • Collaborate with internal departments to coordinate client service delivery
  • Proactively identify opportunities to deepen client relationships and refer clients to appropriate specialists as needed
  • Ensure compliance with all regulatory and internal policies during client interactions and transactions
  • Resolve client issues and inquiries efficiently maintaining the highest standards of service and confidentiality
  • Organize exclusive client events or experiences to build loyalty and engagement

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location