Concierge Attendant (Temporary)

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional Development

Employee wellness programs

Job Description

This position is for a Guest Services Representative at a premier hotel within the Marcus Hotels and Resorts portfolio. Marcus Hotels and Resorts is known for its commitment to excellence, providing upscale accommodations and exceptional guest experiences through its collection of hotels and resorts. As a distinguished hospitality company, Marcus Hotels and Resorts focuses on creating memorable stays for guests by combining attentive service with luxurious surroundings. This role is essential in maintaining the hotel’s reputation as a leader in guest satisfaction by acting as the hotel ambassador and a reliable source of information about local attractions and amenities.
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Job Requirements

High school diploma
prior customer service experience
must be able to work varied schedule to include days, evenings, holidays and weekends
must be willing to smile
attention to detail
ability to effectively deal with guest concerns in friendly and positive manner
excellent interpersonal, listening and communication skills
ability to read, write, speak and understand English
ability to effectively deal with internal and external customers with patience, tact and diplomacy
basic mathematical and calculator skills
ability to stand and move throughout continuously
hearing and visual ability to observe and detect emergency signs
ability to represent the company professionally and courteously
ability to lift, push, pull and carry up to 30 lbs

Job Qualifications

High school diploma
prior customer service experience
prior hospitality or front desk experience preferred
excellent interpersonal skills
strong listening and communication skills
ability to read, write, speak and understand English
effective problem-solving skills
patience and tact in dealing with guests
basic mathematical and calculator skills
ability to work varied schedule including days, evenings, holidays and weekends
ability to stand and move continuously during shift
professional and well-groomed appearance

Job Duties

Greet customers immediately with a friendly and sincere welcome
use a clear, understandable speaking voice
respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service
field guest complaints, conducting research to develop effective solutions and negotiate results
listen and extend assistance to resolve problems such as insufficient heating or air conditioning
respond to guest requests for special arrangements or services including recommendations for local attractions, transportation, reservations, dry cleaning
respond to special requests from guests with unique needs and follow up to ensure satisfaction
contact appropriate individual or department such as bellperson or housekeeping to resolve guest calls or requests
monitor club lounge for seating availability, service, safety, cleanliness and guest well-being
answer guest questions regarding area or hotel, outlet information and services
effectively deal with internal and external customers, requiring patience, tact and diplomacy to defuse anger and resolve conflicts
represent the hotel with professionalism and decorum
follow all Marcus Hotels and Resorts policies and procedures including Marriott Standards
attend all scheduled mandatory guest services department meetings, trainings and hotel meetings
perform all other related duties and special projects as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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