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Concierge Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Tuition Assistance
401k plan
discounted room rates
Training and Development
Career advancement opportunities

Job Description

Concord is a well-established full-service hotel known for its commitment to delivering exceptional guest experiences. With a strong reputation in the hospitality industry, Concord operates multiple properties that emphasize quality service, integrity, and community engagement. The company prides itself on fostering a positive work environment that values its associates, promoting growth, development, and a culture of respect and fun. At Concord, employees are more than just staff—they are part of a family that prioritizes delivering memorable stays for every guest.

We are currently seeking a dedicated Concierge to join our team. The Concierge position is a crucial role within our... Show More

Job Requirements

  • high school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • excellent communication and interpersonal skills
  • strong knowledge of local area attractions and amenities
  • ability to multitask and prioritize in a fast-paced environment
  • proficiency with hotel management software
  • professional appearance and demeanor
  • willingness to work flexible hours including weekends and holidays

Job Qualifications

  • high school diploma or equivalent
  • excellent communication and interpersonal skills
  • strong knowledge of the local area’s dining, entertainment, and cultural attractions
  • ability to multitask and prioritize guest requests efficiently
  • proficiency in using hotel management software and telecommunication systems
  • professional appearance and demeanor
  • previous experience in hospitality or customer service preferred

Job Duties

  • respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning by making arrangements or identifying appropriate providers
  • respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • gather, summarize, and provide guests with information about the property and surrounding area’s amenities including special events and activities
  • answer, record, and process all guest calls, messages, requests, questions, or concerns
  • contact appropriate individual or department such as bellperson, housekeeping as necessary to resolve guest requests or problems
  • review shift logs and daily memo books and document pertinent information in logbooks
  • monitor the club lounge for seating availability, service, safety, and guest well-being

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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