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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Tuition Assistance
401k plan
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord is a well-established full-service hotel known for its commitment to delivering exceptional guest experiences. With a strong reputation in the hospitality industry, Concord operates multiple properties that emphasize quality service, integrity, and community engagement. The company prides itself on fostering a positive work environment that values its associates, promoting growth, development, and a culture of respect and fun. At Concord, employees are more than just staff—they are part of a family that prioritizes delivering memorable stays for every guest.
We are currently seeking a dedicated Concierge to join our team. The Concierge position is a crucial role within our... Show More
We are currently seeking a dedicated Concierge to join our team. The Concierge position is a crucial role within our... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- strong knowledge of local area attractions and amenities
- ability to multitask and prioritize in a fast-paced environment
- proficiency with hotel management software
- professional appearance and demeanor
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- excellent communication and interpersonal skills
- strong knowledge of the local area’s dining, entertainment, and cultural attractions
- ability to multitask and prioritize guest requests efficiently
- proficiency in using hotel management software and telecommunication systems
- professional appearance and demeanor
- previous experience in hospitality or customer service preferred
Job Duties
- respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning by making arrangements or identifying appropriate providers
- respond to special requests from guests with unique needs and follow up to ensure satisfaction
- gather, summarize, and provide guests with information about the property and surrounding area’s amenities including special events and activities
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- contact appropriate individual or department such as bellperson, housekeeping as necessary to resolve guest requests or problems
- review shift logs and daily memo books and document pertinent information in logbooks
- monitor the club lounge for seating availability, service, safety, and guest well-being
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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