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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k)
Tuition Assistance
Job Description
Concord Hospitality Enterprises Company is a renowned full-service hotel management company known for its commitment to quality, integrity, community, profitability, and fostering fun within the workplace. Headquartered in the United States, Concord operates a wide portfolio of hotels and resorts, delivering exceptional guest experiences and managing properties with a strong focus on excellence and associate satisfaction. With a culture built on its five Cornerstones, Concord is dedicated to providing a great work environment for associates by promoting personal development and career advancement opportunities. The company prides itself on hiring top talent and creating a workplace where associates feel valued, empowered,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours, including weekends and holidays
- Strong local area knowledge
- Capable of multitasking and managing guest inquiries efficiently
- Professional appearance and demeanor
- Ability to maintain confidentiality and handle sensitive information
Job Qualifications
- Excellent communication and interpersonal skills
- Strong knowledge of local restaurants, entertainment, and attractions
- Customer service experience in hospitality or a related field
- Ability to handle guest requests with professionalism and discretion
- Proficiency in coordinating with multiple departments
- Problem-solving skills and attention to detail
- High school diploma or equivalent
Job Duties
- Respond to guest requests for special arrangements or services including transportation, reservations, and dry cleaning by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide guests with information about the property and surrounding area's amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individuals or departments such as Bellperson and Housekeeping to resolve guest requests or problems
- Review shift logs and daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and guest well-being
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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