Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
health benefits
Life insurance
long-term disability coverage
Healthcare spending accounts
Retirement Plan
Paid Time Off
Pet insurance
Tuition Reimbursement
Employee assistance program
Wellness Program
On-site housing for select positions
Job Description
Mount Sinai Medical Center is a renowned healthcare institution located in South Florida, recognized for its commitment to delivering high-quality medical services within its diverse community. Established in 1949, Mount Sinai has grown to become South Florida's largest private independent not-for-profit hospital. It operates across 12 facilities in Miami-Dade and Monroe Counties, including a 674-bed main campus facility. The medical center offers a broad spectrum of medical specialties such as cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and many more specialties that meet the evolving needs of its patients. With a mission dedicated to clinical excellence, innovation, education, and... Show More
Job Requirements
- High school diploma required
- 3-5 years experience in a healthcare or other customer service experience preferred
Job Qualifications
- High school diploma required
- 3-5 years experience in a healthcare or other customer service experience preferred
Job Duties
- Answers telephone promptly
- preferably by the third ring
- Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
- Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold
- Hold times are to be kept to a minimum
- Repeats key information when writing down messages to ensure accuracy
- Accurately enters patient demographics information and insurance data in the computer as documented
- Verifies insurance information, collect referrals and authorizations, and/or other forms as documented
- Checks to ensure that patients fill out applicable forms completely and correctly
- Informs secretary or Office Coordinator when supply level is approaching reorder point
- Copies patient records if requested by insurance company or other physician's office
- Accurately labels and uploads documents in EPIC and prints for the doctor's review, when necessary
- Efficiently schedules appointments for the concierge office and any outside specialty promptly requested by the physicians, documenting appointment notes correctly and following practice policy
- Responsible for completing daily receipts and journals and deposits to cashiers
- Proofreads emails and encrypts confidential information before sending to patients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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