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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.29 - $23.92
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Employee assistance program
Professional development opportunities
Job Description
Cincinnati Children’s Hospital Medical Center (CCHMC) is a nationally renowned pediatric hospital dedicated to improving children’s health through comprehensive care, innovative research, and a family-centered approach. For more than 15 years, Cincinnati Children’s has been recognized by U.S. News & World Report as one of the top 10 children’s hospitals in the nation. The hospital consistently ranks among the top three children’s hospitals for National Institutes of Health (NIH) funding, underscoring its commitment to advancing medical science. In addition, Cincinnati Children’s has been celebrated as one of America’s Best Large Employers and Best Employers for New Grads in 2025, and... Show More
Job Requirements
- high school diploma or equivalent
- two or more years of work experience in related job discipline
- ability to communicate effectively with patients families and staff
- proficiency with technology and social media platforms
- ability to coordinate logistics and manage relationships with external vendors and community organizations
- willingness to work day shift from 6am to 2:30pm
- commitment to upholding hospital policies and procedures
Job Qualifications
- high school diploma or equivalent
- two or more years of work experience in related job discipline
- excellent communication and interpersonal skills
- ability to manage multiple tasks simultaneously
- proficiency in use of social media and data management tools
- cultural competence and sensitivity to diverse populations
- strong problem-solving and critical thinking abilities
Job Duties
- provide or arrange services to guests including transportation accommodation and local activities
- make proactive contact with families to assess and address needs prior to arrival
- monitor arrival of out-of-town guests ensuring safe transfer to care providers
- intake and resolve family concerns related to non-clinical visit aspects delegating when necessary
- coordinate lodging and transportation for international families collaborating with Global Health and Interpreter Services
- serve as conduit to hospital and external resources keeping updated on policies and events
- manage patient shuttle in collaboration with transportation
- maintain relationships with external establishments and community organizations
- use social media and internal resources to market services and communicate with families
- manage guest services social media pages
- document and manage inquiries and data related to family requests and appointments
- assist with department statistics and reporting
- assist in planning implementing and coordinating family events ensuring safety and infection control compliance
- provide point of sale education and maintain safety resource center operations
- collaborate on special projects conferences educational programs and company-wide initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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