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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $54,000.00
Work Schedule
Standard Hours
Benefits
The base salary range for this role is $48,000-$54,000
All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Paid sick time on an as needed basis
Employees, spouses, and children are covered at no cost
Employees share in the cost of domestic partner coverage
Job Description
Boston Consulting Group (BCG) is a global management consulting firm known for its pioneering role in the field of business strategy since its founding in 1963. As a leader in the consulting industry, BCG partners with influential organizations across business and society to address their most critical challenges and maximize their opportunities for growth. The company is recognized for its commitment to innovation, combining deep industry knowledge with advanced digital and human capabilities to inspire transformative change for its clients. BCG operates through a unique, collaborative model that integrates management consulting with technology, design, digital ventures, and corporate strategy, creating... Show More
Job Requirements
- Bachelor’s degree preferred
- 0-2 years experience in administrative support or customer service
- strong service orientation and hospitality mindset
- excellent communication and organizational skills
- attention to detail and multitasking ability
- proficiency in Microsoft Office Suite
- ability to work periodic overtime
- in-office presence required 5 days a week
Job Qualifications
- You’re Good At
- Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset
- Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes
- Communicating effectively - both written and verbal - with warmth, clarity, and confidence
- Managing multiple priorities with strong organizational and time management skills
- Maintaining meticulous attention to detail and accuracy in a fast-paced setting
- Collaborating seamlessly with team members and building strong relationships across all levels
- Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
- Handling sensitive information with a high degree of integrity, discretion, and confidentiality
- Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
- Representing BCG’s values through a positive, professional demeanor and a client-first approach
- 0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
- Strong service orientation and hospitality mindset
- Excellent communication and organizational skills
- Attention to detail and ability to multitask
- Proficiency in Microsoft Office Suite and willingness to learn new systems
- Ability to work periodic overtime as needed and be in office 5 days a week
Job Duties
- As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience
- Under the supervision of the Office Experience Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values
- Being a key resource for our staff and guests by greeting and directing to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)
- Assisting employees and visitors in navigating the space, escorting visitors as needed
- Handling guests’ individual needs during their visit, including office assignments and other administrative requests
- Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access
- Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately
- Assisting with basic IT requests (e.g., guest Wi-Fi login details)
- Help take care of the IT equipment in the offices and support video conferences
- Communicating regularly with team members to support projects, manage office space, and assist with internal events
- providing backup coverage as necessary
- Issuing visitor access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
- Maintaining the visitor guide and providing information to visitors upon arrival
- Arranging car, courier services and validating parking upon request
- Helping maintain the office meeting and events calendar
- Supporting functional teams with large-scale meetings or events, including room management
- Maintaining general cleanliness of the reception areas
- Assisting with general office projects (e.g., printing and binding) as needed
- Handling catering orders, receiving delivery and engage in setting up, clean up
- Assisting EA’s with administrative duties on an ad hoc basis
- Support reporting of repairs with office experience team, building & vendors as necessary
- Storage organization and order
- Maintain overall appearance of the office: checking all conference rooms and offices, communal areas, disposing of any client confidential material that has not been picked up in a timely manner
- Monitoring the basic functions of the printers, faxes and copy machines by replacing paper and toner
- trouble shooting and calling for repairs when necessary
- Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces
- Maintaining office mail supplies, including ordering shipping supplies and stamps
- Coordinating mail/package delivery on a daily basis
- Managing the essential functions of Federal Express, UPS, and other courier services and ordering supplies when needed
- Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc
- Heavy lifting required which can include large cases of food and drinks
- able to use a step ladder
- Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash
- Conference room coordination:
- Responsible for overall cleanliness and organization of conference rooms and ensuring they have adequate supplies
- Coordinating with meeting organizers & office experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
- This role currently requires 5 days a week in office presence
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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