Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.50 - $27.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible schedule
Professional development opportunities
Job Description
The hiring organization is a well-established healthcare facility known for its commitment to delivering exceptional patient and visitor experiences. This facility operates in a high-traffic public environment, requiring dedicated and highly attentive personnel to ensure smooth operational flow and customer satisfaction. Our institution prioritizes health, safety, and excellent service, making it a distinguished location for both patients and visitors. We emphasize creating a welcoming and supportive atmosphere through every interaction right from the moment visitors arrive on the premises. This organization values professionalism, compassionate care, and efficient service management, which are integral to supporting the facility's reputation as a leading... Show More
Job Requirements
- High school graduate
- minimum 1 year experience in service management or related customer service role
- excellent communication skills
- ability to work independently
- ability to work flexible hours including customer-oriented scheduling
- physical ability to stand or walk approximately 95 percent of the workday
- capacity to push, pull, and lift up to 50 lbs
- tolerance of exposure to weather elements and minor odors
- competency in operating necessary job equipment
Job Qualifications
- High school graduate
- typically requires 1 year of experience in service management as a concierge or greeter in a large public facility
- excellent communication, interpersonal, and customer service skills
- ability to problem solve and work independent of direct supervision
- demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors
- knowledge of principles of growth and development over the life span
- ability to assess data reflective of patient status and interpret appropriate information for age-specific care needs
Job Duties
- Greets customers and assesses their immediate needs
- successfully manages the first impression of the facility
- offers assistance in any way necessary including help out of vehicles, locating wheelchairs, providing directions, and escorting to destinations
- passes customers to volunteers for escorts when possible
- utilizes admitting or other departments to verify destination and remains with patients if they are alone or in a wheelchair
- assists in maintaining smooth traffic flow at facility entrances
- arranges parking needs for customers including valet service, tour buses, and short-term visitors
- assists customers with transportation needs such as taxi vouchers, bus passes, van transport, or other special needs
- ensures working area is clean, safe, and free from obstacles
- reports any security or safety issues to Public Safety Services immediately
- collaborates with hospital support staff including public safety, environmental services, plant operations, patient transport, and grounds
- demonstrates knowledge and skills to provide appropriate care according to the age of patients served
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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